Ready-to-Use Pet Shop Service Agreement Template
This ready-to-use pet shop service agreement template helps pet care businesses and clients set clear expectations for grooming, boarding, daycare, transport, and related services. It covers pet identification, health disclosures, fees, authorizations, cancellations, emergency veterinary care, liability, and signatures.
A pet shop service agreement records the terms under which a business provides grooming, boarding, daycare, transportation, or other pet-related services. It helps the pet owner and service provider understand their respective responsibilities before care begins. A written agreement can reduce disputes about fees, health information, cancellations, emergency treatment, and collection times. This template can be adapted to the specific services offered by a pet shop.
Purpose of a Pet Shop Service Agreement
This agreement identifies the customer, the pet, and the services requested. It should also state the period of service, the price, and any conditions that apply to the animal’s admission and care.
For recurring services, such as weekly grooming or daycare, the agreement may be used alongside booking confirmations or a separate service schedule. Clear written terms are particularly useful where the provider handles medication, transport, overnight stays, or veterinary emergencies.
Services that may be included
A pet shop may tailor the agreement to grooming, bathing, nail trimming, daycare, boarding, pet sitting, pickup and delivery, retail add-ons, or basic hygiene services. Services that amount to veterinary treatment should only be provided where legally permitted and by suitably qualified persons.
Information to Collect Before Accepting a Pet
The provider should obtain accurate owner contact details, pet identification details, vaccination information where relevant, dietary instructions, behavioral history, and emergency contact details. The owner should disclose any medical condition, allergies, injuries, aggression, escape risk, or special handling requirement.
| Document field | Purpose | Common error to avoid |
|---|---|---|
| Owner and pet details | Identifies the responsible customer and the animal receiving care. | Using a nickname without breed, age, or identifying information. |
| Service description | Defines exactly what the pet shop will provide. | Leaving out exclusions, such as dematting or medication administration. |
| Fees and payment terms | Sets prices, deposits, due dates, and late collection charges. | Not stating whether tax, extras, or emergency expenses are included. |
| Health and vaccination statement | Records admission requirements and owner disclosures. | Accepting incomplete or outdated health information. |
| Emergency authorization | Allows prompt action if the pet needs urgent care. | Failing to include a spending limit or preferred veterinarian. |
Key Terms to Include
The agreement should describe the booked services, appointment or boarding dates, rates, payment method, cancellation policy, and pickup requirements. It should also specify the provider’s reasonable right to refuse or stop services if the pet presents a safety, health, or welfare concern.
Health, behavior, and safety declarations
Owners should confirm that information supplied about the pet is accurate and complete. If local law or business policy requires vaccinations, parasite control, or health certificates, those requirements should be expressed precisely and applied consistently.
- Full legal name and contact details of the owner.
- Pet name, species, breed, age, sex, and identification details.
- Detailed description of the requested services and dates.
- Fees, deposits, payment deadlines, and additional charges.
- Health disclosures, emergency contact details, and veterinary authorization.
Editable template
Document template
PET SHOP SERVICE AGREEMENT
Place: ____________________ Date: ____________________
This Pet Shop Service Agreement (the “Agreement”) is entered into by and between:
Service Provider: ____________________, trading as ____________________, with address at ____________________, telephone ____________________, and email ____________________.
Pet Owner/Customer: ____________________, with address at ____________________, telephone ____________________, and email ____________________.
Pet Details: Name ____________________; species ____________________; breed ____________________; age ____________________; sex ____________________; color/identification ____________________; microchip or tag number ____________________.
| Variable | Agreed details |
|---|---|
| Service(s) requested | ____________________ |
| Service date(s) and time(s) | ____________________ |
| Service location, if applicable | ____________________ |
| Fee / rate | ____________________ |
| Deposit paid | ____________________ |
| Payment due date and method | ____________________ |
| Cancellation / late collection charge | ____________________ |
| Preferred veterinarian and contact details | ____________________ |
| Emergency spending limit, if any | ____________________ |
- Services. The Service Provider shall provide the services described in this Agreement with reasonable care and attention, subject to the Pet’s health, behavior, and welfare needs.
- Owner declarations. The Pet Owner confirms that the information provided is accurate and complete and shall disclose any illness, injury, allergy, medication, behavioral concern, aggression, escape risk, dietary requirement, or other special need affecting the Pet.
- Health requirements. The Pet Owner confirms that the Pet meets the health, vaccination, parasite-control, and admission requirements communicated by the Service Provider, where applicable.
- Fees and payment. The Pet Owner shall pay the agreed fees and any properly disclosed additional charges, including charges for extra time, late collection, cancellation, no-show, special handling, or services authorized by the Pet Owner.
- Emergency care. If the Pet requires urgent veterinary attention and the Pet Owner cannot be contacted after reasonable attempts, the Service Provider may arrange appropriate veterinary care. The Pet Owner remains responsible for reasonable related costs, up to any agreed limit stated above, except where otherwise required by law.
- Refusal or termination of services. The Service Provider may refuse, pause, or end services where reasonably necessary to protect the Pet, staff, customers, other animals, or property. The Service Provider shall notify the Pet Owner as soon as reasonably practicable.
- Cancellation and collection. The Pet Owner shall comply with the agreed cancellation notice and collection times. Charges stated in this Agreement may apply for late cancellation, non-attendance, or late collection.
- Liability. Nothing in this Agreement excludes liability that cannot lawfully be excluded. Subject to applicable law, each party remains responsible for loss or damage caused by its own breach, negligence, or failure to provide accurate information.
- Governing law. This Agreement shall be governed by the laws of ____________________, and any dispute shall be addressed in the competent courts or forums of ____________________, unless applicable law provides otherwise.
By signing below, the parties confirm that they have read, understood, and accepted this Agreement.
Service Provider signature: ____________________
Name: ____________________ Date: ____________________
Pet Owner signature: ____________________
Name: ____________________ Date: ____________________
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Fees, Cancellations, and Late Collection
State whether payment is due at booking, at drop-off, at completion, or according to an agreed invoice schedule. A deposit, cancellation fee, no-show fee, or late pickup charge should be reasonable, clearly stated, and consistent with applicable consumer protection rules.
If the service involves boarding or daycare, explain what happens if the owner does not collect the pet at the agreed time. The clause should address attempts to contact the owner, continued boarding fees, and any lawful procedure for an apparently abandoned animal.
Emergency Care and Liability
An emergency clause should permit the provider to seek veterinary treatment when it reasonably believes immediate care is necessary and the owner cannot be reached. The agreement can identify a preferred veterinarian, authorize a financial limit where appropriate, and state that the owner remains responsible for reasonable treatment costs.
Liability wording should be fair and should not attempt to exclude rights that cannot legally be waived. The provider should maintain appropriate records, use reasonable care, and comply with applicable animal welfare, consumer, licensing, and data protection requirements.
Ask the owner to review the pet’s health, behavior, and emergency-care declarations before signing; incomplete information can put animals, staff, and other customers at risk.
How to Complete and Use the Template
Complete every blank before services begin, attach any booking schedule or vaccination records required by the business, and give each party a signed copy. Review the agreement whenever the type of service, price, pet health status, or emergency contact details change.
- Enter the provider’s and owner’s full details.
- Identify the pet and describe the booked services.
- Insert the fees, dates, cancellation terms, and emergency instructions.
- Review the terms, sign the agreement, and retain a copy for each party.
Frequently Asked Questions
Does a pet shop need a written service agreement?
A written agreement is strongly recommended because it records the service, price, owner instructions, and important safety arrangements. Local licensing or consumer rules may also impose specific information duties.
Can the provider charge for late pickup?
Yes, a reasonable late collection charge may be included if it is clearly disclosed in advance and complies with applicable law. The agreement should explain when the charge starts and how it is calculated.
Can an owner authorize emergency veterinary treatment in advance?
Yes, an owner can generally provide advance instructions and contact details for emergencies. The wording should be clear about the provider’s authority, the preferred veterinarian, and responsibility for resulting costs.